Raise the issue
Use the secure KIV form with your name, contact details, what happened, when it happened and what outcome you are seeking.
Kenyans in VictoriaA fair way to raise concerns.
Members should feel safe to raise concerns about welfare, KIV Committee decisions, meetings, elections, conduct, privacy, marketplace activity or community communication.
Initial review
The KIV support team acknowledges the concern and checks whether urgent safety, privacy or support action is needed.
Further consideration
Where needed, the matter is escalated for a fair and confidential review.
Written outcome
The member receives a response explaining the decision, action taken where appropriate and any available next step.
CONFIDENTIAL HANDLING
Your concern goes to KIV support.
Complaints involving welfare claims, family circumstances, private documents or personal safety should be handled carefully and shared only with people required to review the matter.
Your request goes directly to KIV support. You do not need to open your email app.COMPLAINT OR REVIEW REQUEST
Tell us what happened.
Your message is sent to the KIV support team, and you’ll receive a reference by email.